Refund policy
Returns & Refunds
We hope you love your piece. If it’s not quite right, we’re here to help.
Craft & Care
Each piece is handcrafted with attention to detail.
Due to its delicate nature, jewelry should be handled and stored with care. We are not responsible for damage resulting from improper use or handling.
Returns
Returns are accepted within 14 days of delivery.
To be eligible:
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Items must be unworn and unused
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Returned in original packaging
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In original condition
To request a return, please contact us at [your email] with your order number.
Final Sale
The following items are final sale:
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Earrings
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Custom or personalized pieces
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Sale items
Refunds
Once your return is received and inspected, you will be notified.
Approved refunds are issued to the original payment method within 5–10 business days.
Shipping fees are non-refundable.
Exchanges
We do not offer direct exchanges.
To select a different piece, please return your item (if eligible) and place a new order.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos. We will make it right.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
We recommend using a tracked service, as we cannot guarantee receipt of returns.
Contact
For all inquiries